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Terms & Conditions

Helgray provides its services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRODUCT DESCRIPTIONS

Helgray attempts to be as accurate as possible. However, Helgray does not warrant that product descriptions and photographs or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Helgray is not as described, your sole remedy is to return it in unused condition within 30 days from the date of delivery for a refund.

PRICE

All prices are subject to change without notice. Shipping fees when applicable are not included unless specified otherwise. Helgray is not responsible for typographical errors. Prices are in US dollars (USD) unless specified otherwise.

PAYMENT

All orders must be prepaid. We currently accept payments through Shopify. We do not accept COD orders or personal checks. All payments will be cleared before items are shipped.

SECURITY

Financial transactions are handled by a third party financial institution that complies with the highest level of PCI standards for safe service.

SHIPPING

We may use UPS, FedEx, DHL, Canada Post and USPS for shipping items. All shipping charges are displayed upon checkout, before the payment is made. In rare instances, we may contact you if the shipping charges change.

We are not responsible for any other fees such as brokerage fees, taxes and duty collected at the time of delivery. Please contact your local customs offices for more information.

ORDER CANCELLATION

It is not possible to cancel an order after it has been shipped. If the order has already been shipped, the customer is required to receive the order and contact us for a return authorization. Please see the “Returns” section for more details. A cancellation is not valid until the customer has received an email confirmation stating that his order was cancelled. If we receive a package that has not been delivered or collected from the shipping carrier, we reserve the right to deduct all costs that we incur from handling the package from your refund.

If an item is out of stock, we reserve the right to cancel any order. We will notify the customer of a replacement or any equivalent products where possible.

WARRANTY

All watches sold by Helgray are covered by a 1-year limited warranty against defects. All other parts and accessories are not covered by a warranty. The warranty term starts on the day the watch is delivered to the customer.

If at any time, your watch becomes defective, please contact our warranty department. You will be given instructions on how to ship the defective watch to us for inspection and replacement or repair.

The customer must pay for shipping of the defective watch and the replacement watch. We do not, in any case, cover the cost of shipping. Package that are shipped “Freight Collect Receiver” will be refused.

The warranty is void if the watch is:

  • not used for its intended purpose
  • modified
  • damaged due to improper handling,
  • damaged due to unauthorized repair
  • damaged due to improper use, abuse and carelessness
  • damaged due to any type of impact, exposure to fire, water or a natural disaster such as an earthquake

Excluded from the warranty:

  • Cosmetic damages from use (minor scratches, blemishes, discoloration…)
  • Damage or wear on the watch strap or buckle
  • Battery replacement

If no replacement is available the customer may choose a product of the same value as their replacement. No refunds will be made after 30 days of delivery.

RETURNS

If, for any reason whatsoever, you are not 100% satisfied with our products, you can return the product within 30 days from the date of delivery for a refund. Shipping is not refundable. If shipping was free, the actual shipping cost will be deducted from your refund. You must obtain a return authorization before shipping the item back to us. Returns will be authorized only for items in original, never-used, undamaged condition within 30 days of delivery of the items. Used items cannot be returned.

All items must be returned in their original packaging. The customer is responsible for all costs for shipping the package to Helgray. We recommend a tracking service and insurance in case the package is lost or damaged. The refund will be made through your method of payment. Absolutely no refunds will be made after 30 days.

WRONG ITEM RECEIVED

If you received the wrong item, please contact us within 7 days of receipt. We will arrange for you to return the item and we will ship the correct item and cover all shipping fees. If you do not contact us within 7 days, regular return procedures will apply. See RETURNS for more details.

DEFECTIVE OR DAMAGED ITEM RECEIVED

If your product is damaged in transport, please contact us within 48 hours. We will arrange for you to return the damaged/defective item and we will ship the correct item and cover all shipping fees. If you do not contact us within 48 hours, regular warranty procedures will apply. See WARRANTY for more details.

COPYRIGHT & TRADEMARKS

All content included on this site, such as but not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Helgray or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Helgray and protected by international copyright laws. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of Helgray. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of Helgray so long as the link does not portray Helgray, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

Helgray's trademarks and trade dress may not be used in connection with any product or service that is not Helgray's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Helgray. All other trademarks not owned by Helgray or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Helgray or its subsidiaries.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY HELGRAY ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. HELGRAY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HELGRAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HELGRAY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM HELGRAY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HELGRAY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN JURISDICTION LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Helgray, you agree that the laws of the province of Quebec, without regard to principles of conflict of laws, will govern these terms of use and any dispute of any sort that might arise between you and Helgray.

DISPUTES

Any dispute relating in any way to your visit to Helgray or to products you purchase through Helgray shall be submitted to confidential arbitration in Quebec, except that, to the extent you have in any manner violated or threatened to violate Helgray's intellectual property rights, Helgray may seek injunctive or other appropriate relief in any provincial or federal court in the province of Quebec, and you consent to exclusive jurisdiction and venue in such courts. The arbitrators' award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

MODIFICATION AND SEVERABILITY

We reserve the right to make changes to our site, policies, and these terms of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

PRIVACY

Please review our privacy policy, which also governs your visit to our website, to understand our practices.

QUESTIONS

Questions regarding our terms of use, privacy policy, or other policy related material can be directed to our support staff by contacting us.

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